Privacy Policy for OptiFlow AI Phone Assistant

At OptiFlow, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose information about you when you use our AI phone assistant. Please read this Privacy Policy carefully.

1. Introduction

OptiFlow provides an AI-powered phone assistant designed to enhance customer interactions and streamline communication. This Privacy Policy outlines our data practices related to the use of this service.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Information that can be used to identify you, such as your name, phone number, and email address.

• Call Data: Information related to calls made through our AI phone assistant, including call duration, timestamps, and voice recordings (if applicable and with consent).

• Usage Information: Data on how you interact with our service, including IP address, device type, and system logs.

3. How We Use Your Information

We may use the collected information for the following purposes:

• To provide, maintain, and improve our AI phone assistant.

• To process and respond to inquiries and customer support requests.

• To analyze usage trends and optimize service performance.

• To comply with legal obligations and protect our rights and interests.

4. Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following cases:

• Service Providers: Third-party vendors assisting us in operating our service, provided they agree to keep information confidential.

• Legal Requirements: When disclosure is necessary to comply with legal obligations, enforce our policies, or protect rights, property, or safety.

5. Data Security

We implement security measures to protect your personal information. However, no transmission or storage method is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy. We may retain certain data to comply with legal requirements, resolve disputes, and enforce our policies.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• The right to access, correct, or update your personal information.

• The right to request the deletion of your data.

• The right to restrict or object to data processing.

• The right to data portability.

To exercise these rights, please contact us at [Your Contact Information].

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. You can configure your browser to reject cookies, though this may affect service functionality.

9. Third-Party Links

Our service may contain links to third-party websites. We are not responsible for the privacy practices of these websites and encourage you to review their privacy policies.

10. Children's Privacy

Our service is not intended for children under 13. We do not knowingly collect personal information from children. If we become aware of such collection, we will take steps to delete the information.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page, and we encourage you to review it regularly. Changes take effect upon posting.

For questions or concerns, contact us at support@optiflow.agency.